Terms of service
1. Acceptance of Terms
These Terms of Use (“Terms”) govern your access to and use of www.sattvishtik.com (the “Website”) and the purchase of products offered by Sattvishtik Wellness Farms Private Limited, a company incorporated under the laws of India with its registered office in Ahmedabad, Gujarat (“Sattvishtik”, “we”, “us”, or “our”).
By accessing, browsing, or using the Website, or by placing an order, you agree to be legally bound by these Terms along with our:
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
(collectively, the “Policies”)
If you do not agree, you must not use the Website.
2. Eligibility
By using this Website, you represent and warrant that:
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You are at least 18 years of age
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You are legally competent to enter into binding contracts
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You are not prohibited from using the Website under applicable law
If acting on behalf of an entity, you confirm you have authority to bind that entity.
3. Account Registration & Security
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You must provide accurate and complete information
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You are responsible for maintaining confidentiality of credentials
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You are liable for all activities under your account
Sattvishtik is not responsible for losses due to compromised accounts.
We may suspend or terminate accounts in cases of:
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Inaccurate information
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Fraud or misuse
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Violation of these Terms
4. Products & Disclaimer
(a) Natural Variation
Natural products may vary in:
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Colour
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Texture
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Aroma
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Packaging
These are not defects.
(b) Illustrative Images
Images are for representation only. Actual product may vary.
(c) No Medical Claims
Products are not intended to diagnose, treat, cure, or prevent diseases.
(d) Storage & Usage
Customers must follow storage instructions. We are not liable for:
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Spoilage
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Damage due to misuse
(e) Agricultural Use
Results may vary based on:
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Soil
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Climate
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Application
No guaranteed outcomes.
We may update product specifications without prior notice.
5. Pricing & Payment
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Prices are in INR and include applicable taxes (unless stated otherwise)
(a) Pricing Accuracy
We reserve the right to cancel orders due to:
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Pricing errors
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System issues
Refunds will be processed accordingly.
(b) Payment Methods
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Cards
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UPI
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Net Banking
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COD (if available)
Payments are processed via secure third-party gateways.
(c) Order Acceptance
Orders are confirmed only upon dispatch.
We may cancel orders for:
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Fraud suspicion
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Unauthorized transactions
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Bulk orders
(d) Failed Transactions
In case of:
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Chargebacks
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Payment disputes
We may suspend services and recover dues.
(e) Cash on Delivery
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May include additional charges
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Repeated refusals may lead to COD restriction
6. Order Cancellation & Refusal
We may cancel or refuse orders due to:
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Stock unavailability
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Pricing errors
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Fraud suspicion
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Bulk/resale orders
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Repeated cancellations/refusals
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Technical issues
Refunds will follow the Return & Refund Policy.
We are not liable for indirect losses due to cancellations.
7. Intellectual Property Rights
All Website content including:
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Text, graphics, logos
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Product designs, images
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Software, layout
…are owned by Sattvishtik and protected under IP laws.
You are granted a limited, non-commercial licence.
You may NOT:
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Copy
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Reproduce
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Modify
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Distribute
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Commercially exploit
Without prior written consent.
8. User Conduct
You agree NOT to:
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Use Website unlawfully
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Submit false or misleading data
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Impersonate others
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Hack or disrupt systems
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Upload malware
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Scrape or extract data
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Post abusive or illegal content
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Manipulate reviews
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Engage in bulk/resale misuse
We may suspend access or cancel orders without notice.
9. User-Generated Content
By submitting content (reviews, feedback):
You confirm:
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You own the content
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It is accurate and lawful
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It does not violate third-party rights
You grant Sattvishtik a royalty-free, perpetual licence to use it.
We may remove or edit content at our discretion.
10. Disclaimer of Warranties
Services are provided “as is” and “as available”.
We disclaim:
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Merchantability
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Fitness for purpose
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Non-infringement
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Accuracy of information
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Uninterrupted access
We do not guarantee:
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Error-free Website
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Virus-free systems
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Expected product results
11. Limitation of Liability
To the maximum extent permitted by law:
Sattvishtik shall NOT be liable for:
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Indirect or consequential damages
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Loss of profits/data/goodwill
Total liability is limited to the amount paid for the product.
12. Indemnification
You agree to indemnify Sattvishtik against claims arising from:
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Breach of Terms
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Misuse of Website
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Legal violations
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User content
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IP infringement
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Fraud or misconduct
13. Governing Law & Dispute Resolution
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Governed by laws of India
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Disputes to be resolved amicably first
If unresolved within 30 days:
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Referred to arbitration under Arbitration Act, 1996
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Sole arbitrator appointed by Sattvishtik
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Seat: Ahmedabad, Gujarat
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Language: English
Courts in Ahmedabad have exclusive jurisdiction.
14. Force Majeure
We are not liable for delays due to:
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Natural disasters
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Government restrictions
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War or unrest
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Supply chain disruptions
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Technical failures
Obligations remain suspended during such events.
15. Modification of Terms
We may update these Terms anytime.
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Changes posted on Website
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Continued use = acceptance
16. Severability & Waiver
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Invalid provisions do not affect remaining Terms
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Failure to enforce does not waive rights
17. Electronic Communication
By using the Website, you agree to receive:
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Emails
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Notices
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Updates
Electronic communication satisfies legal requirements.