Shipping policy

1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through www.sattvishtik.com (“Website”).

At Sattvishtik Wellness Farms, we are committed to delivering our products across India in a safe, hygienic, and timely manner.

By placing an order on our Website, you agree to the terms set out in this Policy.

2. Shipping Charges

  • Shipping and handling charges are calculated at checkout based on:

    • Delivery pincode

    • Package weight & size

    • Order value

    • Logistics partner rates

  • Applicable charges (if any) will be displayed before payment confirmation

  • Promotional offers such as free shipping may be provided from time to time and will be clearly communicated on the Website

3. Order Processing & Dispatch

  • Orders are subject to confirmation and availability

  • Orders are typically processed and dispatched within 48 working hours after payment confirmation

Processing may be delayed due to:

  • Weekends or public holidays

  • High order volumes

  • Payment verification

  • Incorrect/incomplete delivery details

  • Unforeseen circumstances

Sattvishtik reserves the right to cancel or delay orders due to:

  • Product unavailability

  • Quality concerns

  • Pricing errors

  • Suspected fraud

➡️ Customers will be notified and refunds (if applicable) processed as per the Refund Policy

4. Estimated Delivery Timeline

  • Delivery typically occurs within 2–7 business days after dispatch

⚠️ This is an estimate, not a guarantee

Delays may occur due to:

  • Remote locations

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Natural calamities

Sattvishtik is not liable for delays once shipped.

5. Shipment Tracking

  • Tracking details are shared via:

    • Email

    • SMS

    • WhatsApp

  • Tracking may take 24–48 hours to update after dispatch

Sattvishtik is not responsible for tracking delays or inaccuracies from courier partners.

6. Split Shipments (Partial Delivery)

  • Orders may be shipped in multiple consignments due to:

    • Product availability

    • Packaging requirements

    • Warehouse logistics

  • Separate tracking details will be provided

  • No additional shipping charges unless stated at checkout

7. Delivery Attempts & Return-to-Origin (RTO)

  • Delivery will be attempted up to 3 times

Customers must ensure:

  • Correct address and contact details

  • Availability during delivery

RTO may occur due to:

  • Incorrect/incomplete address

  • Customer unavailability

  • Delivery refusal

  • Non-response

Upon RTO, Sattvishtik may:

(a) Re-dispatch the order (additional charges may apply)
(b) Cancel the order and refund after deducting:

  • Forward shipping

  • Return shipping

  • Handling costs

⚠️ Damaged/tampered returns may lead to refund rejection or deductions

8. Cash on Delivery (COD)

  • COD is available for select orders and locations

Availability depends on:

  • Order value

  • Pincode

  • Product type

  • Customer history

Sattvishtik may:

  • Restrict or disable COD without notice

  • Apply additional COD charges (shown at checkout)

Important:

  • Customer must accept and pay at delivery

  • Repeated refusals may lead to COD restrictions

For COD RTO cases:

  • Shipping charges may be recovered before future orders

9. Damaged / Tampered / Leaked Shipments

Customers should inspect packages upon delivery.

If visibly damaged:

  • Refuse delivery immediately

  • Notify us

If damage is noticed after delivery:

Provide:

  • Clear photos/videos (including unboxing)

  • Order number

  • Issue description

⚠️ Claims after 24 hours may not be accepted

After verification, we may offer:

  • Replacement

  • Store credit

  • Refund

Claims may be rejected if:

  • Proof is insufficient

  • Product appears used or altered

10. Serviceability

  • We deliver across most locations in India

Serviceability depends on:

  • Courier coverage

  • Local regulations

  • Operational feasibility

Non-serviceable orders may be cancelled and refunded.

11. Force Majeure

We are not liable for delays due to:

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Transport disruptions

  • Strikes or civil unrest

  • Technical failures

Delivery timelines may be extended in such cases.

12. Contact & Grievance Redressal

📧 Email: info@sattvishtik.com
📞 Customer Care: +91 6359635969

Grievance Officer Contact:
📧 info@sattvishtik.com

  • Grievances will be acknowledged within 48 hours

  • Resolution within 30 days

Customers are advised to share complete order details for faster resolution.