Privacy policy

1. Introduction

This Privacy Policy describes how Sattvishtik Wellness Farms Private Limited, a company incorporated under the laws of India and having its registered office at Ahmedabad, Gujarat, India (“Sattvishtik”, “we”, “us”, or “our”), collects, uses, processes, stores, and discloses personal data when you visit www.sattvishtik.com (the “Website”) or otherwise interact with our products and services (collectively, the “Services”).

We are committed to protecting your personal data and processing it in a lawful, fair, and transparent manner in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable international regulations, where relevant.

By accessing or using our Services, you consent to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree, please refrain from using our Services.

2. Definitions

For the purposes of this Privacy Policy:

  • “Personal Data”: Any data about an identifiable individual, including name, contact details, address, payment information, online identifiers, and transaction history

  • “Sensitive Personal Data”: Personal data classified as sensitive under applicable law, including financial information

  • “Processing”: Any operation performed on personal data (collection, storage, use, disclosure, deletion, etc.)

  • “Data Principal”: The individual to whom the personal data relates

  • “Data Fiduciary”: The entity determining purpose and means of processing (Sattvishtik)

  • “Services”: Website, products, store, and related services

  • “Website”: www.sattvishtik.com

3. Personal Data We Collect

(a) Information Provided Directly by You

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile/telephone number

  • Account login credentials

  • Order and transaction details

  • Customer support communications

  • Product reviews or submitted content

(b) Payment Information

  • Payment data (card, UPI, net banking, etc.) is processed by authorised payment gateways

  • Sattvishtik does not store full payment card details

(c) Automatically Collected Information

  • IP address

  • Device type and OS

  • Browser type

  • Website usage data

  • Pages viewed & interaction patterns

  • Referral source

➡️ Collected via cookies and tracking technologies

(d) Information from Third Parties

We may receive data from:

  • E-commerce platforms (e.g., Shopify)

  • Payment processors

  • Logistics partners

  • Marketing & analytics providers

4. How We Use Personal Data

(a) Order Fulfilment

  • Processing orders

  • Payment handling

  • Shipping & delivery

  • Returns/refunds/exchanges

  • Customer support

(b) Account Management

  • Account creation

  • Login authentication

  • Managing preferences & order history

(c) Communication

  • Order confirmations & updates

  • Customer queries

  • Service-related notifications

(d) Marketing

  • Promotional emails (with consent)

  • Personalized recommendations

➡️ You may unsubscribe anytime

(e) Security & Fraud Prevention

  • Fraud detection

  • Website security

  • Risk monitoring

(f) Legal Compliance

  • Regulatory obligations

  • Government requests

5. Legal Basis for Processing

(a) Consent

Provided during account creation, purchases, or subscriptions

(b) Contractual Necessity

To fulfil orders and provide services

(c) Legal Compliance

To meet regulatory and statutory obligations

(d) Legitimate Uses

Fraud prevention, security, and legal protection

6. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyse traffic.

Types of Cookies:

  • Essential Cookies: Login, cart, checkout

  • Analytics Cookies: Traffic & usage insights

  • Marketing Cookies: Ads & campaign tracking

➡️ You can manage cookies via browser settings
➡️ Disabling cookies may impact functionality

7. Data Sharing & Disclosure

We do not sell personal data

(a) Service Providers

  • Shopify / platforms

  • Payment gateways

  • Logistics partners

  • Hosting & IT providers

  • Marketing tools

(b) Legal Authorities

Where required by law

(c) Business Transfers

Mergers, acquisitions, restructuring

(d) With Consent

When explicitly authorised

8. International Data Transfers

Your data may be transferred outside India for processing.

We ensure:

  • Legal compliance

  • Appropriate safeguards

By using our Services, you consent to such transfers.

9. Data Retention

We retain personal data only as long as necessary for:

  • Business purposes

  • Legal/tax requirements

When no longer required:

  • Data is deleted, anonymised, or securely disposed

10. Data Security

We implement safeguards including:

  • Encryption

  • Secure servers

  • Access controls

  • Monitoring systems

⚠️ However, no system is 100% secure

11. Your Rights

Subject to applicable law, you may have:

  • Right to Access

  • Right to Correction

  • Right to Erasure

  • Right to Withdraw Consent

  • Right to Grievance Redressal

➡️ Requests may require identity verification

12. Children’s Data

  • Services are not intended for individuals under 18

  • We do not knowingly collect children’s data

  • Such data will be deleted if identified

13. Grievance Redressal & Contact

📧 Email: info@sattvishtik.com
📞 Support: +91 6359635969

Grievance Officer Contact:
📧 info@sattvishtik.com

We will:

  • Acknowledge grievances promptly

  • Resolve them as per applicable law

If unsatisfied, you may approach the relevant authority.

14. Changes to This Policy

We may update this Privacy Policy periodically.

  • Updated version will be posted on the Website

  • Changes become effective upon publication

  • Continued use = acceptance of updated terms